If you are dissatisfied with your digital course subscription offered by The Huddle Institute, you may cancel your purchase and request a full refund in accordance with the terms below:

Digital Course Subscriptions

14-Day Guarantee: Unless expressly stated otherwise on a specific programme page, digital library memberships include a 14-day, no-questions-asked, 100% refund window from the purchase date.

Processing & Settlement: We process refund requests submitted within this 14-day window within 24 business hours. Funds will be credited back to your original payment method within 3–5 business days, subject to your banking institution's clearing timelines.

Subsequent Cancellations: After the initial 14-day period, you may cancel your subscription at any time to prevent future billing cycles. We do not issue pro-rata refunds for mid-cycle cancellations once the 14-day window has elapsed.

Submission: To request a subscription refund, please email support@thehuddleinstitute.com with your account details.

Exclusions: Private Advisory & Institutional Mandates

Non-Applicability to Private Advisory: This consumer refund policy applies exclusively to The Huddle Institute's digital course library subscriptions. It does not apply to 1:1 Private Executive & Creative Advisory partnerships, bespoke institutional advisory, or auxiliary on-site counsel.

Advisory Retainer Terms: Because private advisory capacity is strictly capped at three concurrent principals globally, quarterly retainers are committed upon wire settlement following the five-day courtesy hold. Retainers for active or contracted advisory mandates are non-refundable once onboarding and capacity reservation have commenced, as outlined in your bilateral advisory agreement.

Institutional Deputy Seats: Extended digital access seats granted to a principal's Chief of Staff, deputy, or creative collaborator are tethered directly to the active advisory mandate and are not redeemable or refundable as independent retail subscriptions.